Who is AiDash? AiDash is an AI-first vertical SaaS company on a mission to transform operations, maintenance, and sustainability in industries with geographically distributed assets by using satellites and AI at scale. With access to a continual, near real-time stream of critical data, utilities, energy, mining, and other core industries can make more informed decisions and build optimized long-term plans, all while reducing costs, improving reliability, and achieving sustainability goals. AiDash is backed by top-tier investors, including Benhamou Global Ventures, National Grid Partners, Edison International, Schneider Electric and Shell Ventures. To learn more about how AiDash is helping core industries become more resilient, efficient, and sustainable, visit www.aidash.com. What's the role? Program Manager at our customer success team would be responsible for ideating, implementing, scaling, and continuously improving the customer engagement model, thus improving NPS. The ideal candidate for this role would be team-oriented, methodical, analytical, and above all, obsessed with the success of customers. What you will do? - Help in setting up OKRs for CS functions, and own tracking, and communication / reporting of OKRs to respective stakeholders - Help in setting up CS processes/ documentation + ensure CS processes are being followed - Support in quality audit systems to ensure consistency in customer success function. - Drive programs relating to process improvement and digitisation - develop programs, onboard teams and systems, continuous improvement, and governance - Assist in resource planning and tracking across CS teams. What are we looking for?: - STEM graduate, with post-graduation in business - 3-5 years of experience in program management - Strong stakeholder management skills, comfortable working with diverse teams across levels - Strong business problem-solving skills and experience in process excellence would be a plus - Passion for technology and for pushing new concepts, products, and services - Proven track record, of working in fast-paced and evolving business environments. - Excellent communication skills - Experience working with technology company would be a preference

Bangalore

Gurgaon/Gurugram

Program Manager - Customer Success - SaaS Segment 

Program Manager - Customer Success - SaaS Segment  ,Job Description for Program Manager - Customer Success - SaaS Segment  in NextMile Consulting in  Bangalore Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for Program Manager - Customer Success - SaaS Segment  in NextMile Consulting in  Bangalore Gurgaon/Gurugram for (4-6) years of experience. Apply Now!