Program Manager - Credit Card Sales

Program Manager - Credit Card Sales

ROLE SUMMARY :

- Strategic planning for credit cards, Sales performance analysis, providing strategic inputs basis understanding of ground level facts/situation

- Timely preparation/monitoring of dashboards & Newsletters ;daily, monthly, and/or as required by business; cost and revenue comparison

- SPOC for cross functional/ intra-departmental to ensure smooth inflow/outflow of processes

KEY RESPONSIBILITIES/ ACCOUNTABILITIES :

Strategic/ Managerial Responsibilities :

- Ensure metric expertise and standardization lend guidance to the leadership team to interpret strategic insights into trends and gaps

- Monitoring and reviewing all sales dashboard

Core Responsibilities :

1. Strategic planning for Credit Cards ; Creating and implementing business planning processes :

- Cost (budget) planning as per business requirement

- Manpower (budget) planning as per business requirement

- Supervising business operations with analysis of cost versus productivity

- Providing strategic inputs- basis understanding of ground level facts/situations

2. Timely preparation of dashboard :

- Timely preparation and monitoring of sales dashboard - daily, and monthly

- Monitoring core and overall productivity channel wise, ZSM/VH wise

- Cost analysis ; cost and revenue comparison, cost to income ration comparison

- Productivity analysis ; core and overall

- All required data analysis for presentations, coordinating with internal/external consultants as desired by the business

- Performance trend line analysis

- Daily, weekly, monthly, quarterly and yearly performance reporting

3. Designing contests and ensuring its fulfilment :

- Designing contest constructs for core and cross sell products and ensuring its fulfilment as per RnR norms

- Getting the required approvals from concerned stakeholders

- Ensuring that the contests are designed as per RnR norms and not breaching the overall CIR calculation

4. Collaboration across various BUs/departments/cross functional :

- Drive collaboration across various cross functional departments as per business requirements

- To ensure that business activities are aligned with stated plans among different stakeholders/BUs

- Launching cross sell products for the sales team, coordinating with the concerned teams to ensure its smooth functioning, driving the numbers as per business requirement

5. Designing Incentive Structure and Bonus Programs :

- Designing a proper incentive structure for the sales team

- Incentive analysis for the team - channel wise, regions wise etc

- Managing the incentive structure within the broad layout of Incentive/PBP versus RnR and ensuring the CIR is not breached

- Coordinating with various departments to ensure data is provided for all products related to the incentive structure

- Deal with queries related to incentive structures

People Management or Self-Management Responsibilities :

- Team management skills

- Able to handle queries from the team

- Negotiation skills