Program Manager/AVP - Collections - Used Commercial Vehicle

Responsibilities :

- Manage the overall coordination of collection and recovery activities for the zone within the collections team

- Hiring and training to create an efficient & robust team for effective delivery on budgeted outcomes

- Monitor & review the activities of the zonal collections teams for achievement of collections targets

- Ensure compliance in cash accounting & collections norms, identify fraudulent practices& take corrective steps

- Define and review collection strategies for the zone; establish processes for efficient collections and recovery, forecasting the possible defaults & likely closures

- Gain market pulse through meetings with channel partners & engage in direct field visits for key accounts

- Work closely with sales, credit policy & legal teams for jointly arriving at necessary course of action for defaulters or potential defaulters

- Ensure collections efficiency in zone assigned achieve collections targets while controlling cost of collections

- Predictive analytics, boost collections through incentives/programs and explore alternate venues for collections

Candidate Requirement :

- Post Graduate/ MBA

- 12-15 years of experience in handling collections (preferably with a background in mechanical engineering or equivalent)

- Knowledge of the local market

- Strong analytical skills

- Problem solving and decision-making skills

- Relationship Management (critical for retaining key customers)

- Strong communication and interpersonal skills

- People Management skills