Program Management Role - eCommerce/Startup

What we are looking for:

- Strong problem solving ability

- Candidate needs to exhibit structured thinking, strong Analytical Skills and Process Orientation

- Program Management Skills: Candidates will need to work to drive programs till execution along with different teams.

- A person in position will need to own projects from conceptualization to execution

- Excellent Stakeholder Management: Candidate needs to have excellent stakeholder management skills.

- He/she will need to work along with different teams to get the programs executed

- People Management: Exhibited people management (1-2 members at least)

Job Responsibilities:

- Designing methods to capture customer VOC and NPS

- Understand and analyze data to drive business insights

- Figure out pain points in the customer journey

- Identify the source of bad customer experience

- Work with different internal stakeholders to improve the customer experience

- Program manage all the customer experience improvement related program

- Proficiency in SQL, Advanced Excel.