Program Head - Synergy - Bank

Program Head - Liabilities - Bank

- Support National Partner Synergy in building the Culture of Synergy in the Bank along with overall revenue generation and lead conversion while driving strategies to lower the cost of acquisition

- Have a direct and co-ownership of Synergy KPIs with each BU Head translating into hard targets for each BU

- End to end Synergy Program management of key strategic initiatives identified

- Work closely with Synergy SPOCs to deliver goals by marrying external best practices and supporting implementation of two-way synergies

- Partner with different functions within the organization - sales, operations, human resources among others in deployment of the business initiatives identified

- Create the product offering and processes to drive the Synergy initiatives

- Co-create initiatives with respective BUs to enhance retention and drive penetration of existing clients wallets

- To create performance dashboards and be able to support in providing analytics for business review

- Support the BUs with external benchmarking

- Scan market and identify emerging trends and market benchmarks to build Product Vision and Strategy and for the respective product teams to build a holistic solution,

- Design and develop a Product, Portfolio and Customer Service Model for Synergy clients

Responsible for achieving targets in the following areas :

- Enhance BU Synergy including synergy with BFIL and CFD for capitalizing on potential opportunity on existing clients.

- NTB SA penetration

- ETB SA penetration

- Branch Contribution in NTB Cards

- Grow NTB LAP ATS

- CASA penetration among LAP Clients

- Create a Multi-product solution led approach for specific customer segments

- Cross-sell of CFD products to BFIL customers

- Drive Small Business Loans to BMS Traders.

- Provide the required support in designing appropriate Incentive and Rewards & Recognition programs across BUs

- Jointly review the Strategy execution with BU Heads through Review and Steering Groups