Program Head - Financial Services - IIM/ISB/FMS/MDI

Program Head

This position is with a leading Bank in Gurgaon

Grade Band: Senior Management (SVP1/ VP2)

Key Priorities of this group are :

- Enhance revenue for the Group including IBL (Consumer, CCBG, LAP, etc.), CFD, BFIL,

- Optimise Cost for the Group leveraging on lower cost of acquisition, structural & process synergies,

- Leverage distribution and product offerings of existing BUs for cross-sell leading to Customer stickiness (across CFD, Consumer, BFIL, CCBG, etc.) & becoming the Primary Bank for the Customer,

- Co-create initiatives with respective BUs to enhance retention, activation and deepening & drive penetration of existing client wallets

Overall Job Description:

- Support National Partner Synergy in building the Culture of Synergy in the Bank along with overall revenue generation and lead conversion while driving strategies to lower the cost of acquisition

- Have a direct and co-ownership of Synergy KPIs with each BU Head translating into hard targets for each BU

- End to end Synergy Program management of key strategic initiatives identified

- Work closely with Synergy SPOCs to deliver goals by marrying external best practices and supporting implementation of two-way synergies

- Partner with different functions within the organization - sales, operations, human resources among others in deployment of the business initiatives identified

- Create the product offering and processes to drive the Synergy initiatives

- Co-create initiatives with respective BUs to enhance retention and drive penetration of existing clients wallets

- TO create performance dashboards and be able to support in providing analytics for business review

- Support the BUs with external benchmarking

- Scan market and identify emerging trends and market benchmarks to build Product Vision and Strategy and for the respective product teams to build a holistic solution,

- Design and develop a Product, Portfolio and Customer Service Model for Synergy clients

Preferred: MBA/ PGDM from Tier 1 B School +

B. Tech/ B. Com/ BBA.

Essential Requirement: 10 - 12 yrs. of experience in the Financial Services domain.

Preferred requirement: Minimum of 8 -10 yrs. experience in Strategy Consulting /Planning / Program Management roles in Banking.