Product Process Trainer/Training Manager - Retail/Online

- Training Content Development: Develop engaging and informative training materials such as manuals, presentations, videos, and interactive modules related to product knowledge and processes in the gifting industry.

- Product Knowledge Training: Conduct training sessions to ensure employees have a deep understanding of the company's product offerings, including features, benefits, customization options, and special promotions.

- Process Training: Train employees on company processes related to order management, inventory management, quality control, customer service protocols, and any other relevant operational procedures.

- Onboarding New Hires: Facilitate the onboarding process for new employees, ensuring they receive comprehensive training on products and processes to become productive members of the team quickly.

- Continuous Education: Stay updated on industry trends, new product launches, and changes in company policies or procedures, and incorporate this information into ongoing training sessions to keep employees informed and motivated.

- Performance Evaluation: Monitor and evaluate the effectiveness of training programs through assessments, quizzes, and feedback sessions to ensure employees are retaining information and applying it effectively in their roles.

- Feedback and Improvement: Gather feedback from trainees and stakeholders to identify areas for improvement in training materials and methods, and make necessary adjustments to enhance the learning experience.

- Cross-functional Collaboration: Collaborate with other departments such as marketing, sales, and customer service to ensure alignment between training efforts and overall business goals.

- Quality Assurance: Ensure that employees adhere to quality standards in product presentation, customer interactions, and order fulfillment processes through regular training and reinforcement of best practices.

- Metrics Tracking: Track key performance indicators (KPIs) related to training effectiveness, such as employee retention rates, customer satisfaction scores, and order accuracy, and use this data to continually refine training strategies.