Product Owner - IT

We are hiring for Product owner

Skill set:-ITOM (CMDB/CSDM)

Exp:-7 to 10 years

Location:-Hyderabad

The Senior Product Owner, ITOM (CMDB/CSDM), is the functional and process expert of an IT Service Management team - working closely with IT inventory and service owners and guiding them in the endeavour of transitioning business requirements to configuration requirements of the ServiceNow IT CMDB and CSDM (Common Service Data Model) products - all with the goal of accelerating and driving business outcomes.

- Be the subject matter expert to support IT by using ServiceNow CMDB products using ServiceNow best practices focused on configuration vs. customization

- Driving IT specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key sponsors and stakeholder

- Take advantage of the ServiceNow CMDB and CSDM Solution's standard capabilities to improve IT processes

- Lead design workshops focused on ServiceNow CMDB and CSDM functionalities to on-board new data domains/owners onto the platform.

- Help draft functional user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting business requirements review and approvals

- Support internal unit/system and user acceptance testing throughout

- Manage multiple and complex projects/initiatives

- Lead continuous improvement practices within the Citi environment

- Provide training and mentoring to other members of the product team