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28/10 Atif Khatri
Founder & CEO at The Hiring Story

Views:16700 Applications:808 Rec. Actions:Recruiter Actions:8

Product Operations Manager - Online/Internet (4-8 yrs)

Mumbai Job Code: 758367

Role & Responsibility

- Lead operations across retailer & customer care and logistics, leveraging best practices to enable the business to achieve scale and efficiency targets while enhancing experience; overseeing relationship building with our clients (online and field-based)

- Drive targets on repeat revenue, referrals, and retailer & member NPS

- Manage the P&L of Product Operations

- Oversee full logistics management, customer support services and vendor relations,

- Ensuring adherence to budget forecasts and quality experiences

- Hiring and managing all relationship managers (tele-callers), telesales, and delivery associates as well as structuring their work plans

- Document SoPs and train staff on processes through effective written and spoken communication

- Liaise with data, technology and sales teams to ensure world-class operations delivery

- Generate insights for the product team to build into the product; leading first drafts of PRDs based on actual requirements and use cases

- Understand customer needs and priorities to carry out operational planning and to set, execute and deliver upon expectations with timeliness and quality

- Identify improvement areas and suggest and execute upon process changes

- Through the keen understanding of business data analysis that spans customer needs, operational processes, and metrics

- Develop vendor management procedures that consider relationship management

- And ensuring the best quality service/product at the best price with consistent standards

- Forecast, hire and train as needed for customer support and logistics while creating the career plans for these areas

- Improve productivity and cost-effectiveness through the development of robust and effective operational best practices

Women-friendly workplace:

Maternity and Paternity Benefits

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