Product Marketing Role - Audio Products Segment - Consumer Durables

- The incumbent will own the end to end customer experience of sellers including identifying monetization opportunities, designing and developing sales, upsell and retention plans and their Go To Market Strategies.

- The role requires working closely with cross functional teams to ensure proper user experience is delivered through the products and processes as per the product design.

Job Description :

- Interact with customers regularly to understand their needs and priorities

- Identify new monetization opportunities and develop products to cater to these needs

- Identify upsell opportunities to improve the Per Customer Revenue

- Analyze the customer behavior data to assess the engagement levels and design solutions to reduce the customer churn

- Create and launch Go Live Plans for customer experience improvement programs

- Assist in development of annual operating plans for Sales, Upsell and Customer Retention

- Develop performance metrics, promotion schemes and monitor key parameters to increase the overall productivity of the Sales and Servicing teams