Product Manager/Product Owner - IT

Job Description :

Experience : 8 + yrs

- At least 3 years of Web and mobile product management experience in the consumer space.

- Very high attention to detail, and ability to combine form and function.

- Experience in gathering product requirements, defining consumer interfaces, and interfacing with a strong engineering team.

- Should be able to comprehend business deliverables and get relevant sign-offs from respective stakeholders.

- Ability to produce mockups, sequence diagrams, DFDs etc. for product definition to interact with tech team.

- Strong technical background and preferably a programming background: comfortable with HTML, and APIs

- Takes Ownership of the product and Oversee and manage the product on daily basis.

- Ability to own the product roadmap w.r.t. upcoming releases.

- Continuously tracking and monitoring the product and preparing benchmark report on the same. Update management with periodic status report.

- Collaborate with usability and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Provide analytics based insights to help marketing team optimize marketing spends

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations

- Work with various support teams (technology, design, marketing, contracting) to manage operational issues such as fulfillment, external partner relationships, legal and other compliances and customer conversions.

- Drive customer conversions and increase customer delight via system interventions as well as impact contacts/leads management.