Product Manager - NRI Services - Bank

We have opportunity with one of leading bank in India have presence at global level.

Its request to candidate please read the job posting in depth / detail before applying for the same.

Candidate should be MBA from Premier A & B grade colleges.

Candidate with similar background would be given 1st preference if he / she is MBA.

Non-MBA candidate would be consider for sales profile.

Job Profile :

Maintenance of NRI FD & PINS Product & Processes, Product Development / introduction of new Product variants & improvement of existing process to achieve value & volume growth for FD & PINS products as well as to ensure better customer satisfaction.

To enhance and introduce new product features / product variants / value added services on an on-going basis to maximize customer satisfaction & achieve growth in NRI FD & PINS book size.

Monitor process changes / enhancements as & when required to reduce TATs, to comply with internal & external policies / regulations,reduce costs,enhance customer satisfaction

Provide channel training & channel support

Assistance on queries from branches, sales staff and internal stakeholders

Regular review of FD & PINS processes & implementing process improvements to achieve cost reduction

Ensure implementation and monitoring of all Regulatory & Internal audit obligations pertaining to NRI FD & PINS product of the Bank.

Regular monitoring and updation of market intelligence report through benchmarking products and services across competition

To manage & improve FD & PINS product offerings as well as offer new value-added innovative services to NRI customers to achieve growth in NRI deposits book size.

Regular review and monitoring of all products & processes through product notes, MIS with an aim to increase customer delight, reduce customer response TAT and monitor irregularities

Managing customer and business interface channels and platforms for opening and servicing

User Acceptance Testing (UAT) of new technology developments with respect to opening and servicing of FD & PINS on customer & business interface platforms

Ensure the product features & services are aligned with the latest RBI / FEMA guidelines

Provide day-to-day assistance to branches, operations & sales staff on all product related issues such as product features.

Regular review and updation of product related information at all customer touch points (website, branches, overseas branches etc.) by liaisioning with the Marketing team

Monthly preparation of MIS and reporting as per RBI DEAF guidelines and coordination with Operations team on transfer of funds to RBI and claims settlement.

Periodic monitoring of competitor products and services

Provide regular training to branches, sales staff, call centres & conducting E-test for training evaluation.

Resolve customer service escalations

Comply with prescribed guidelines of the bank as well as RBI / FEMA guidelines

Arjun S
Nexus Consultants & Services
Tel:022-90290-88025.