Product Manager - Insurance/Mortgage - Transition Support - BPO

InnoQuest Consulting comprising a Core team of seasoned Talent Acquisition professionals with experience across diverse industries ranging from IT, ITeS, Banking & Financial Services and Telecom with team's core expertise in Mid/ Senior Management & Leadership hiring.

About our client :

Our client is a leading business process and software services provider serving multiple industries with key focus on the financial services industry.

Position Description :

- Identifying new products in the title Insurance and Mortgage related services and prepare due diligence and market intelligence reports

- Plan & document all the operational, technology, resources, partnerships that are required for the successful roll out of products

- Working with the technology team to roll out new products from a workflow and delivery standpoint

- Documentation of product procedure and scope

- Working with the sales team to develop the go to market strategy

- Preparing the end product design, pricing, SLA's & communication for each product

- Prepare the costing and ROI for each product

- Front end & manage the roll out of new products into the market along with the sales team

- Prepare the contractual needs for on boarding clients & third party vendors

- Support & manage operations for all new client transitions in the new product stream

- Present the service capabilities to the new/ existing client and grow the new/existing business line. Onsite travel to customer site as required.

- Support in preparing responses to RFI/ RFP's along with the sales & relationship team

- Facilitate the due diligence process for the client if any during the initial stages of the client on boarding. Work on the documentation process as applicable

- Plan and support the training process to operations for new products

- Manage all the 3rd party relationship, due diligence, performance management and payment process

- Manage the operations until the product delivery is streamlined

- Addressing any operational issues related to new products

- Tracking the product performance from a revenue standpoint and presenting to senior management at required frequency