Product Manager - Financial Services & Inclusion

- Build payment products & other services based on thorough research of the market needs across CSP channel. These products should leverage the India Stack to deliver cutting edge solutions to the target access points.

- Analyse, prioritize and document customer requirements. Help in developing the core positioning and messaging for the product suite. Assist in implementing the product strategy & roadmap for the payment products & services in CSP channel.

- Need to have thorough understanding of relevant products, pricing/commission strategy & P&L metrics for building a successful & sustainable business.

- Develop and implement the requisite processes and procedures for all payment products & services including KYC, CSP onboarding, product deployment, payments, commissions, reconciliation, settlement, refunds, etc. Should ensure full compliance with regulatory and internal guidelines. Coordinate and correspond with external stakeholders like partner banks, NPCI and RBI as well as internal stakeholders like IT, Compliance, Risk, and Legal for setting up the procedures.

- Liaising with the technology team or the partners to deliver the products and implement enhancements as and when desired. All implementations to be managed like a project to ensure timely delivery and quick go-to-market.

- Conceptualise a seamless user experience to ensure better product off take. After product rollout, constantly monitor relevant metrics to evaluate user experience and make relevant improvements.

- Work closely with partners, distributors and sales teams to understand specific requirements and/or needs and accordingly pitch our payment products to the target segment.

- Responsible for product profitability - generate opportunities for income generation and find ways of curbing costs.

- Facilitate communication between project and business stakeholders, developers and software application engineers; Undertake industry and legislation analysis, feasibility studies and provide the lead on strategic evaluation of current systems and processes, create product specifications; Recommend and develop business products and solutions to meet ongoing and future requirements; Ensure that the change control process is aligned with business requirements;

- Manage business development goals and release schedule through effective communication with all stakeholders.

- Monitor CSP transactions & volume, coordinate audit of CSP networks, and compile relevant MIS reports to assist in formulating appropriate agent productivity & retention strategies to minimize attrition.