Product Manager - eCommerce

Reporting: CEO

Key Responsibilities:

- Lead a cross-functional team from supply chain operations, technology development, user interface design, merchandising and awareness, finance and customer support through the development process and into on-going operations.

- Identify market requirements, create preliminary design concepts and drive the implementation of the overall product roadmap.

- Define success metrics and reporting needs to monitor post-launch performance.

- Responsible for analysing customer needs, competitive offerings and provide direction on best practices and emerging trends in relation to e-commerce capabilities. Develop detailed product requirements and launch plans.

- Assist with development of awareness plans and materials.

- Define and communicate e-store product road map to continually improve the user experience based on on-going customer research, feedback, and performance.

- Responsible for developing customer wireframes and user cases and ensure optimal level of customer services

- Analyse all customer requirements and monitor requests and manage all defects in products for all monthly releases.

- Responsible for gathering and analysing User Research data to build Product Requirements.

- Technical Skills

- Web Analytics

- Social Media Analytics

Other Skills:

- Good Communication Skills

- Result Driven

- Proactive & Responsive

- Analytical Skills

- Eye for Detailing