Product Manager - Cross Sell - Loans - IIM/FMS/MDI/XLRI

Product Manager - Cross Sell - Loans (MBA/PGDB from Top ranked colleges only)

To Define, Manage, Assess and Monitor the existing Loans Policy norms. To understand the market trends and customer needs and identify and create new loan products.

Responsibilities

- Draft and own loan product policies, generate pre-approved offers and run outreach campaigns to existing customer base (live and matured)

- Liaise with other loan BUs to customize product policies for smooth closure with existing customers

- Identify new loan products and form factors to deliver them based on customer needs and market trends

- Set up 'straight through' / green channels to be able to close leads from HO with limited reliance on feet on street

- Liaise with Analytics teams to maintain data lake, identify eligible customers and generate pre-approved offers for loan product portfolio ('next best offer' approach)

- Liaise with Marketing teams to draft creatives and run customer outreach campaigns

Key Challenges

1. Liasoning with other Business Units.

2. Understanding of all loan products where offers can be created

3. Creation and testing of policy rules on System / Rule Engine.

4. Closely monitor the system procedures and ensuring a seamless co-ordination and alignment with operations, fraud control and other stakeholders

5. Analyzing various data trends and presenting it to the top management for new product offerings

Decision Making Authority

1. Financial powers-capital expenditure, revenue expenditure as per budget

2. Staff powers-to recruit employees and appraise them

3. Administration powers- grant leave to employees, grant reimbursement of the travel bills

4. Discretion powers

5. Recommended decision-making authority

Knowledge Skills Competencies

- Strong understanding of financial services products in the retail context

- Experience in Consumer insights development and idea generation thereon

- Ability to work with data and cull out insights relevant for draft for loan product policies

- Conceptualizing products and analyzing performance to drive day to day improvements and optimizations (agility critical for sustainability) o Researcher & upbeat of market trends

- Problem - Solver

- Cost Conscious

- Strong Interpersonal skills

- Problem-solving skills and initiative

- Ability to dive deep into consumer insights to derive further opportunities for cross-sell, upsell and top up and implement the same. o Result orientation with execution excellence

- Accuracy

- Integrity

- High energy

- Ready to multitask

- Planning & Organizing