Product Manager - Credit Card - BFSI

Product manager Credit card

Description :

- Responsible for launching and managing suit of Credit Card products on World Platform

- To ensure Super Premium experience to the card holder with superlative product proposition, high end communication and engagement and superlative experience at all touch points

- Role involves managing the entire product life cycle as well ensuring the product proposition gets constantly monitored from effectiveness perspective.

- To manage product level portfolio parameters in conjunction with portfolio team and constantly achieve required level of activation, average spends per card and ENR.

- To ensure constant engagement with Sales for achieving required numbers on product and program managed.

- Responsible for designing enablers for Sales team to achieve assigned targets on the product managed.

- To achieve product mix target in conjunction with sales by constantly monitoring and implementing mid way correction strategy if required.

- To design and manage marketing programs including campaigns for on-boarding and product feature reiteration for the product managed.

- To constantly engage with Marketing Team for working on communication and designing/redesigning the same for most effective product communication.

- Engage with multiple stakeholders within the organization to ensure incremental volumes, better product profitability and delivering a superior customer experience

- To ensure all customer complaints and queries are handled sensitively and staff is well trained to resolve complains & queries within defined TAT's

- Maintain knowledge on all bank products and services and assist to resolve customer queries

- Competitive analysis and background of products at all times.

- Keep up-to-date on products, policy and competition

- Adherence of YES Values driven via Yes Personality standards & Work commitment

- Comply with Bank's policies and processes.

Key Skills:

- Excellent oral and written communication, relationship building experience in developing and executing successful product strategies

- Excellent problem solving skills

- Excellent planning skills and sales management skills

- High levels of initiative, self motivation and time management

- Ability to influence and negotiate multiple stakeholders, both internally and externally and at all levels.

- Ability to establish/maintain credibility with customers and partners

- Strong on Microsoft Word, PowerPoint, Excel skills

- Sensitive to issues of confidentially and compliance

- Strong sense of accountability and self-initiative

- Open to travel across the country.

Parul

9323011249