Product Manager - BFSI

- Manage new/existing products and customer engagement for debit cards

- Manage new development/enhancement and innovation projects for by working closely with the cross-functional teams

- Conceptualize and evaluate new functionalities for increasing penetration and usage of debit cards

- Engage with internal teams to devise strategies for leveraging debit cards for customer acquisition and engagement

- Manage relationships with service providers and partners

- Manage relationships with card networks

- Debit card life cycle management including pre-issuance

- Analyzing transaction declines and making necessary changes at system level and increasing customer awareness through effective communication to reduce declines

- Liaise with operations team for handling all pre-issuance and transaction reconciliation requirements

- Manage and enhance all channels for debit card requests like branch, bank's website, net and mobile banking

- Handle customer escalations and address and resolve them in an effective and quick manner

- Analyze the trends on debit cards, category, segment and work towards developing new/improved product offerings with an objective of acquiring new customers, with improved customer experience and reduced cost/risk

- Manage P&L for card products to deliver targeted growth and attain revenue targets and costs

- Manage all key business drivers such as cost, revenue, portfolio management and attrition

- People management and mentoring of team members

- Stakeholder management to create solutions through collaborations

- Knowledge of Channel Management will be preferred