Product Manager - BFS

Product Manager

Commercial card

Mumbai

Job Description

Product Compliance

- Ensure Time to time fulfillment of requirements published by Risk and Compliance teams

Website Management

- Monitor the Website regularly to ensure all the information related to Commercial card are correctly updated

- Timely check with respective stake holders to ensure their respective Product information/Campaigns/Offer details are correctly updated

- Sets up periodic meetings with the Website management team for enhancements for better customer experience

Digital Acquisition and Partner Management

- Drive Lead Management across partners and to ensure the Digital Channel contribution is as per Business targets

- Engage with multiple stakeholders to ensure incremental volumes, better product profitability and delivering a positive customer experience

- Identify the Sourcing channels, evaluating service providers for delivering various solutions to the identified credit card base

- Ensure combination of tools with techniques to enable effective leads generation

- Managing the highest standards of Sales Quality by ensuring defined benchmarks on lead generation, lead conversions, approvals and declines.

- Responsible for driving business, achieving monthly sales targets through multiple channels

- Ensure better fulfillment ratio

- Ensure Quality of leads and timely evaluate the policy resulting into higher business outcome

- Responsible for increasing penetration in the pre-defined base and channel (Telesales and Digital) within defined cost of acquisition

- Drive Onboarding new partners that will help increase the volumes

Closure of Agreements

Technical Integration

Seamless execution of file exchange

- Drive acquisition through the pre-qualified customer base to ensure higher number of closure

- Update team on awareness of the Competition & their strategy

- Conduct Periodic reviews of product and processes