Product Head - eCommerce

Key Responsibilities

- Establishing short, medium, and long-term strategy for the scale-up of the business

- Understand the company's strategic goals and competitive position and establish shared product vision across the organization

- Work with Category to enhance the attractiveness of the products present online

- Improve Site Performance through the power of intelligence & analytics

- Define & put in place suitable performance management metrics & reporting structure to monitor performance against set objectives.

- Continuously improving customer experience on RM's various digital interfaces

- Power to Consumers - encourage more users to use their mobile devices to discover us and connect

- Enable a continuous stream of 'voice of the consumer' in partnership with CX & Marketing

- Deploy best in class technology systems across the board towards driving operational efficiencies

- Identify market requirements, create preliminary design concepts and drive the implementation of the overall product roadmap

- Create new offerings by demonstrating cohesive end-to-end thinking, to set the offering approach & strategy

- Manage requirements by effectively finetuning them based on engagement with customers, cross-functional teams, outside 3rd parties & leadership.

- Understand & update Competitive landscape, Customer satisfaction, Customer segments, Industry reports, and trends.

- Work closely with cross-functional teams to define roles & responsibilities

- Create & manage the product portfolio for the business

- Enable higher profitability or revenue or market share by incrementally improving the business: making calculated changes in processes, selecting additions to the portfolio of businesses, or growing the business organically

- Overall responsibility for the operations of the business; setting & ensuring standards of excellence