Product Demo Expert - DTH

Job Description :

Job Title: Demo Expert

Department: Sales : Direct to Home ( DTH)

Contract Type: Permanent

Full Time/Part Time: Full time

Reporting to: Business Leader

Location: Gurgaon

Introduction

- We are a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different.

- As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental Control, Personal Care, Lighting, and Professional (- Airblade- hand dryers).

- We invented world's first bagless vacuum with Root Cyclone- technology, the bladeless fans with Air Amplifier- technology and most recently we launched the Supersonic- hairdryer

Overview - Sales

- Frequently sell products as well as solve problems From letters and emails, to calls, online and social media,

Target Achievement of :

- Demonstrations on a daily, weekly & monthly basis.

- Quality of the demonstration and owner experience feedback o Demo to Sales Ratio (Conversions) and

- Sales Targets on a weekly, monthly and quarterly basis

- Calling up customers to fix up appointments for a demo at home from the leads provided by LMS which get generated thru events - Mall & RWA Activations, Dyson.in or contact centers.

- Reaching on time for each appointment

- Manage & deliver a high-quality customer experience from the sales consultant /advisor perspective.

- Keep all demo units sparkling clean before each demonstration at home.

- Demonstrating & Setting up the Dyson products according to the customer's needs & requirements.

- Delivering a high-quality customer demonstration experience & have a relationship level to be able to cross sell all categories in multiple numbers to the same customer and leveraging this relationship for reference selling to friends and relatives of such customer.

- Continuously building product knowledge and keeping updated on any product developments within Dyson and our competitors

Actively building relationships with the team and the wider support channels to further the success of Dyson products

- Provide real time feedback to reporting managers at each stage of a sales call from first time contact till the closure of a sale or otherwise. Support issues to assist team on improving customer experience and

product reliability opportunities.

- Capture and report any emerging product reliability and safety issues reporting.

- Submit daily/weekly reports of products and customers contacted / visited and sold

- Ensure all process activity is communicated and Dyson Unit Registration of each customer is done after the sale.

Person Specification

- BBA /BCA/BCOM/ MBA / B-Tech required ( Fresher to a Max Experience of 1 year) from Premier University Like IIM/BITS/BITS/IIT/DU/JNU

- The person should be willing to work in the field and should be comfortable with 6 days work week with one weekly off.

- The role may require the candidate to work on public holidays for which a compensatory off will be given during the month.

- High level of customer service orientation required- a desire to help or serve others, to identify, meet and exceed their needs and expectations

- Interest in building a career in the Sales Industry with sales flair.

- Excellent Vocal English is a must

- Strong presentation and people skills required

- Ready to develop & learn good consulting skills, judgement of people-based objectivity and intelligence

- Good computer literacy including intermediate level experience with Microsoft Office

- Strong written, verbal and interpersonal communication skills

- A meticulous approach to planning and organizing to prioritize tasks and meet strict deadlines

- Ability to build and maintain strong relationships with people at all levels of a business

Dhruv HR
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