last login:
29 Mar 2023

28/02 Tanushre Mehra
Associate Manager- Talent Acquisition at NoPaperForms Solutions Pvt. Ltd. Posted in
IT & Systems Jobs

28 Feb 2023; Job Code: 1226937; Location: Bangalore/Pune/Chennai/Kolkata/Gurgaon/Gurugram

Views:340 Applications:101 Rec. Actions:Recruiter Actions:29

NoPaperForms - Product Consultant/Senior Product Consultant - Customer Success/Key Account Management (2-5 yrs)

Bangalore/Pune/Chennai/Kolkata/Gurgaon/Gurugram Job Code: 1226937

Key Roles & Responsibilities

- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation

- Frequent traveling at client locations for product training, and adoption purposes

- Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.

- Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/ solutions are addressed

- Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities,

- Provide actionable insights to decision-makers to influence strategy and performance

- Ability to effectively prioritize and execute tasks in a fast-paced environment

- Manage overall customer success to ensure high retention and renewal rate.

- Act as a bridge between the company and the client.

Desired Candidate Profile:

- Should be highly comfortable in the fast-paced, high-growth startup environment

- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.

- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem-solving skills.

- Proficiency in Excel and report generation.