- Configure the product for various brands and industries following high standards of delivery and quality

- Constant learning and collaborating with the team to develop best practices on product configuration

- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

- Design and improvise implementation models and procedures with client

- Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:

- Provide social insights and recommendations to support clients- business practices

- Design and configure the appropriate solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionality

- Audit in-flight project configurations with consultants prior to client training or go live

- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practice and client needs.

- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships

- Ensure that all client users are trained and educated properly and in a timely fashion

- Maintain a good project health for the region, monitor timelines and assist PMs with resourcing for project go-live and completion

- Identify, design and develop practice assets, processes and artifacts around project delivery, revenue tracking, skills mapping, hiring needs and training/upskilling team

- Establish a relationship built on trust with client champions

- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

- Assist in sales activities, project scoping and estimation for new clients

- Perform varied and complex duties and tasks that need independent judgment, in order to implement to meet client needs

- Apply methodology, company procedures, and leading practices in all areas of work