Product Analyst - SaaS

What will you do :

You act as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

- Configure the product for various brands and industries following high standards of delivery and quality

- Constant learning and collaborating with the team to develop best practices on product configuration

- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

- Design and improvise implementation models and procedures with client

- Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:

- Provide social insights and recommendations to support clients- business practices

- Design and configure the appropriate solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionality

- Audit in-flight project configurations with consultants prior to client training or go live

- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practice and client needs.

- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships

- Ensure that all client users are trained and educated properly and in a timely fashion

- Maintain a good project health for the region, monitor timelines and assist PMs with resourcing for project go-live and completion

- Identify, design and develop practice assets, processes and artifacts around project delivery, revenue tracking, skills mapping, hiring needs and training/upskilling team

- Establish a relationship built on trust with client champions

- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

- Assist in sales activities, project scoping and estimation for new clients

- Perform varied and complex duties and tasks that need independent judgment, in order to implement to meet client needs

- Apply methodology, company procedures, and leading practices in all areas of work