PRODIGI - Director - Client Servicing - Digital

Responsibilities:

Internal Responsibilities

- Demonstrate a thorough understanding of the Hogarth business model, services and technology

- Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant

- Ensure optimum productivity levels are achieved and team morale is high

- Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability

- Ensure relevant case studies exist and that the cross sharing of information is optimized - champion cross fertilization

Client Management Responsibilities

- Ensure clients understand agreed workflows and manage them through the process

- Set and manage client expectations deliverables and timeframes

- Escalate all serious client issues immediately and recommend solutions wherever possible

- Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client

- Build strong day to day relationships with all clients and agency stakeholders - communication is key

- Strive to better client and stakeholder relations

- Identify training opportunities for clients to ensure their adherence to processes & improve workflow

Project Management Responsibilities

- Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients

- Consistently deliver against all contractual obligations include SLAs and KPIs

- Keep /GAD updated on status of projects

- Monitor internal workflows, identify areas for improvement and make recommendations

Quality Control Responsibilities

- Act as a brand QC/Guardian - always ensure brand guidelines, QC checklists and procedures are followed

- Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary

- Highlight and resolve quality control issues

- Ensure the best external talent is always used - freelancers, translators, proofreaders, copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they pass relevant tests)

Financial Responsibilities

- Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by GAD

- Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities

- Proactively seek and identify new revenue opportunities in existing clients or prospects and inform GAD

- Support the GAD in developing proposals for any new revenue opportunities

- Build and maintain a client business development plan on an ongoing basis identifying specific opportunities and action required

Job requirements:

- 8 - 10 years managing and servicing international accounts

- Experience working in TV, Digital and/or Print production

- Strong time management/prioritization skills

- Strong project management skills

- Can do attitude and an ability to work under pressure

- Strong interpersonal and communication skills

- Fluent oral and written English

- Strong numeracy skills

- Highly organized, detail oriented, client focused and proactive

- Experience of running a strong dynamic account team including resource planning

- Team player

- Strong IT literacy, including Word, Excel, PowerPoint/Keynote