Prodapt - Associate Director/Director - Salesforce Architect

Position Title: Salesforce Architect

Location: Chennai or Bangalore

About Prodapt:

- Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, maintenance & support.

- Prodapt enables the digital transformation of its clients by designing and developing digital portals, mobile applications & end-user-based products for linear TV and OTT applications. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as RPA (robotic process automation), AI/ML (artificial intelligence/machine learning), SDN-NFV (software-defined networking/network function virtualization) and next-gen OSS/BSS systems. Its business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telco operations teams. Prodapt has specific frameworks and solution accelerators that accelerate time-to-benefit for the clients.

- Headquartered in Chennai, Prodapt has delivery centers in North America, Canada, UK, Europe, India, and Africa and is an ISO 9001:2008, ISO 27001:2013, SSAE16, and CMMI Level 3 organization. Prodapt is part of a 120-year-old business conglomerate, The Jhaver Group which employs over 16,500 people across 64+ global locations.

For more details, visit www.prodapt.com

Job Description :

Role background :

- Prodapt's Salesforce Practice team focuses on DSPs (Telecommunications Industry) across the globe to help them with their Salesforce ecosystem journey to transform their business. Our Engagement Managers (Services Sales leads) are essential to the growth of our practice and play a critical role in helping our customers adopt the solution.

- Our Engagement Managers span the full services sales lifecycle from the initial implementation of the Salesforce/Vlocity/Mulesoft platform; to scaling use and delivering value from multiple initiatives across the enterprise. You will have ownership of our customers Services journey from pre-sales to go-live and beyond.

- You will bring your proven Services Sales track-record with your deep experience gained from IT delivery (preferably with integration) to tailor, architect, design and shape engagements that combine platform enablement, project delivery, operating model transformation and assurance.

- Your success in this role will be underpinned by your credibility with senior IT stakeholders and your experience in delivering projects related to these technologies in the past. You will put the needs and interests of the customer first and establish a trust-based relationship with the business and IT communities; providing a clear line-of-sight between the Services engagements, successful platform adoption and business value.

- You will be joining a rapidly growing practice, where you will need to own, develop and grow a specific cluster of Accounts working in close collaboration with the Sales & Delivery management. You also will be building trusted relationships with Salesforce Sales and Partner Account teams. You will be hands on in the presales cycle to design the proposal for implementation and execution approach.

Responsibilities:

1 Month - Onboarding :

- Become an expert in our consulting methodologies

- Gain knowledge of the Cluster Accounts, Build relationship Customer key executives and influencers

- Shadow other Engagement Managers both on and off customer sites

- Begin to tailor / shape engagements based on the templated Services offerings - creating Statements of Work and Proposals

- Articulate the Prodapt proposition and our delivery methods with customers

First 12 months:

- Initially some billable assignments to develop a stream of revenue and build strong relationships with the customer and account teams.

- Develop a comprehensive portfolio of customers within your cluster in collaboration with the Sales and Delivery teams

- Be a source of value within your cross functional team

- Be an integral part of hiring and mentoring new Engagement Managers

- Develop a pipeline of opportunities that continues to drive year-on-year growth while seeding and increasing the number of larger annuity-growth accounts

- Contribute to the on-going evolution of our DSP specific solutions and Service offerings

What you'll need to be successful:

- Strong Functional skills in Salesforce and Vlocity (Comms vertical preferred)

- Proven track record of selling services/solutions in the areas of CRM, Middleware and preferably in Communications and Media Industry

- Ability to operate in co-sell model, collaborate, and build relationships with Salesforce, Vlocity, Mulesoft Software Account Executives

- Self-starter mentality; able to own your business while also working well within the team

- Ability to rapidly establish trust at CxO / IT Management level - based on a good understanding of their needs and challenges

- Understanding of the way of working of GSIs and the general consultancy ecosystem

- Up to 50%Travel required

- A person who passionately cares about what they do and the need to take others with them on the journey