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23/02 Pragati Jain
Consultant at Innoquest Consulting

Views:191 Applications:32 Rec. Actions:Recruiter Actions:3

Process Trainer/Manager - UK Shift - Insurance BPO (10-20 yrs)

Bangalore Job Code: 1378941

Process Trainer/Manager - UK Shift | Hybrid | Insurance| BPO

We are looking for a process trainer/ preprocess trainer for one of the leading organizations.

Experience from BPO industry in insurance processes is mandatory.


- Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organization; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level.

- Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in -house training sessions, enrollment in online learning programs, mentoring, self learning, and other methods as appropriate

- Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified.

- Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes.

- Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate

- Organizing and anchoring the New Hire Orientation program to enable easy settling-in and acculturalization of new joiners.

Skills and Competencies:

- 12 to 25 year of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness. Exposure to working in an organization involved in Insurance or Finance Domain would be an added advantage.

- Should have managed insurance process.

- High quality written and verbal communication skills, strong listening skills

- Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization.

- Demonstrated success in implementing innovative training techniques and learning technologies, in multiple areas including managerial and leadership development areas".

- Experience in conducting organizational, program level, and individual needs analysis to identify learning and development needs; experience in running targeted development programs.

- Good knowledge of the training/learning related offerings available in the market, including relevant training organizations and service providers

Women-friendly workplace:

Maternity and Paternity Benefits

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