Process Trainer - Knowledge & Process Management & Training - Shared Services

Knowledge & Process Management and Training

We are hiring for a process trainer for a Mnc organization

What would you be responsible for Process training for R2R ,P2P,Payroll,O2C

Knowledge Management Strategy:

- Spearhead knowledge management initiatives to capture, organize, and disseminate critical organizational knowledge effectively

- Develop and implement strategies to encourage knowledge sharing and foster a culture of continuous learning and improvement

- Leverage knowledge management tools and techniques to optimize knowledge transfer and accessibility for the teams

Training Strategy & Delivery Success:

- Create and design comprehensive new hire training programs for all service lines, ensuring they align with business objectives and industry best practices

- Utilize new-age learning and BPM tools to deliver engaging and interactive training sessions

Performance Evaluation and Improvement:

- Implement mechanisms to evaluate the effectiveness of training programs and knowledge management initiatives

- Continuously assess the impact of training and knowledge management on service line performance and make data-driven recommendations for improvement

Induction Strategy & Success:

- Develop and implement comprehensive training programs for new hires in various service lines

- Utilize new-age learning tools to deliver engaging and interactive induction sessions

Process Documentation Plan, Ensuring Efficiency:

- Lead the creation and maintenance of process documentation standards for the core service lines

- Collaborate with teams to standardize processes, reducing variations and improving overall service line performance

Stakeholder Engagement:

- Collaborate with senior management and stakeholders to understand business needs and align training and knowledge management initiatives accordingly

- Foster strong relationships with cross-functional teams to ensure smooth communication and effective implementation of training and knowledge management programs

What experience, skills and qualifications are required :

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Key Must Have Skills (for internal discussions only):

- MBA/Post Graduate degree in Business Administration, Finance, or a related field

- 8-15+ years of experience in Finance Shared Services, HR Shared Services, or Shared Services domains

- Extensive hands-on experience in creating new hire training programs, process documentation standards, and assessment methodologies

- In-depth knowledge and experience in the HR domain with expertise in hire to retire processes in a shared services environment

- Proven track record in the Shared Services domain with in-depth knowledge of Procure to Pay processes

- Familiarity with new-age learning and BPM tools

- Excellent leadership and communication skills, capable of collaborating with cross-functional team