Process Trainer - Digital Pet Care Platform

Position : Process Trainer

Location : Bangalore

Company : Supertails

Must-have skills:

- Healthcare Experience

- Verbal And Written Communication Skills

- Immediate Joiner

Relevant Experience:

- Exceptional Communication Skills

Job Description:

What you will do:

- Build training modules in the form of presentations, SOPs, and other documents

- Conduct training sessions for customer delight agents, veterinarians, and pet behavior experts

- Certify new team members on product, process, and tool knowledge

- Teach and lead team members on processes and work toward performance improvement

- Monitor, analyze, and assess the quality of inbound calls, outbound calls, and video consultations of service providers

- Identify and rectify training gaps and address problems with the manager

- Offer alternate plans and suggestions for process improvement

What we offer:

- Competitive salaries

- A well-planned insurance cover for you and your family

- A team of smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space

- A culture of ownership and mutual care so you don't just learn, but also thrive

What we are looking for:

- Any Bachelor's or Masters's degree

- Should have brilliant verbal and written communication skills

- Proficiency in Microsoft Office Suite

- Comfortable working with Canva

- Minimum two years of experience in building content and conducting training sessions

- Past experience in working for companies that provide online healthcare

Location: Indiranagar, Bangalore (6 days working in-office)

About the company:

Supertails is building a digital pet care platform which offers expert led healthcare services and products. We offer online vet consultations and products across the categories of food, accessories, grooming essentials, and toys for dogs and cats.

Supertails - India's Best Online Pet Shop for Food and Accessories

At Supertails our unconditional love for pets everywhere keeps us focused on delivering our customers the best and most trustworthy pet supplies brands and products. We are a team of pet lovers who are dedicated to providing premium services to pet parents to make the experience of their companionship with their beloved pets more special. We make sure that through our comprehensive range of services - pet foods and treats, health and wellness products, accessories, toys, grooming products, expert vet consultation, training, supplements, and many more near you - the bond between pet and parent remains strong and unbreakable.

It is our privilege that through our online pet store, we can serve the needs of the pet parent and the pet.

Nothing pleases us more than the joy on the faces of the pet when they receive our goodies.