Process Trainer - BPO

Skill set

- Have a strong technical skill or computer science background.

- Strong Coaching Skills

- Domain Related Knowledge : Clear Understanding of the domain. Prior experience of training on SFDC domain will be an advantage

- Client Satisfaction measurement : Client satisfaction/ dissatisfaction measurement & analysis through independent surveys.

- Manage and lead the team effectively

- Self-starter

- Ability to create training SOPs/ Training Manuals

- At least 5 years of experience in training domain required

- Meet client & organizational objectives.

Roles & Responsibilities

- Conduct New Hire Process Training

- Conduct refresher and remedial trainings

- Maintain Training Quality as per process SLA

- Content creation & development

- Ensure compliance to all process training related activities

- Leading the teams in transition

- Handling customers calls and chats for assigned slots to update process knowledge

- Manage and lead the team effectively