Process Trainer - BFSI/Customer Service Domain - BPO - BAND 5
We are looking for Process trainer from BFSI/Customer service domain for a leading BPO MNC.
Location : Hyderabad
Experience : 3-5 years
Roles & Responsibilities :
Keep up-to-date product / process knowledge
- Accountability for individual learning curve
- Resources from BFSI & Customer service exposure would be a mandate.
- Should have either knowledge on Content or learning development.
- Up / cross training of team members
- Responsibility for process efficiency - consistency across all metrics
- Thorough knowledge on throughput and TNI/TNA and trainer metrics.
- Should have handled larger batches pertaining to BPO exposure.
Nidhi Passi
9599425966
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