Process/Risk & Internal Control Manager - Retail Banking Operations

Job Title/ Designation

Process, Risk and Internal Controls Manager

Job Purpose

Responsible for defining processes to cover Regulatory/Statutory Compliance, Operational Risk, Process efficacy, Operational convenience so as to ensure Consistent and Superior Customer Experience

Skills Required

Required

Graduate in any discipline, professional qualifications such as MBA, CAIIB, CA, CWA would be a plus

Relevant experience within a scheduled commercial bank; 8 years 12 years (AVP), 10 15 years (VP) out of which minimum 6 years should be in retail banking operations

Detailed knowledge and understanding of the Retail Banking Operations in India and related statutory/regulatory guidelines

Track record in designing and/or implementing multiple and complex process changes, new process roll outs, of desired quality, within strict timelines

Proven ability to understand, mitigate and manage operational risk.

Essential

Exceptional communicator with the ability to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders

Ability to deal with large and cross functional teams

Excellent people management and development skills with a strong focus on team development

Understanding of operating model concepts, design and analysis

Desirable

Knowledge of Lean, Six Sigma, BPR techniques and methodologies

Job Description

Define processes to cover Regulatory/Statutory Compliance, Operational Risk, Process efficacy, Operational convenience so as to ensure Consistent and Superior Customer Experience

Plan, identify, execute and manage process improvement opportunities across Operations and strengthen internal controls

Manage change management related to processes; improve the process quality

Maintain, upkeep and manage complete repository of processes

Aim at reducing costs and improving productivity through removal of duplication, unproductive tasks in processes and through automation of manual activities

Partner with Chief Experience Officer, Retail Quality assurance to define customer centric processes, measurement of SLA and TATs

Partner with Technology, Innovation, Product and centralized Operation teams to come up with state of the art processes using cutting edge Technology

Facilitate training content and session to ensure consistent understanding of process

Owner and SPOC of all Branch related Processes