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08/09 Priti Goyal
Founder at Serving Skill

Views:93 Applications:22 Rec. Actions:Recruiter Actions:2

Process Manager - Service Automation - Life Insurance (2-6 yrs)

Mumbai Job Code: 1152299

Job Purpose :

- Project manage the entire automation index w.r.t the Fin Ops/ PS/Customer Service Team

- To monitor & liaise with BSG/IT team for change management including automation of payouts, & drive process improvements

Key Responsibilities:

- To Project manage automation of policy holder payouts across Channels

- To coordinate with BSG/IT for automation & UAT related to all system related projects

- To manage the Ingenium/CRM/TPA management system and set up changes to be executed for new partner on-boarding in premium collections

- To identify fixes needed in systems/processes to reduce the efforts on reconciliation.

- To revamp the payout reports and visibility through integration

- To work towards further digitization of the collection process for better customer experience

- To create Self service help options on website/customer portal through DIY (Do it Yourself) options for policy holder services

- To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in delivery

Specific Authorities( Financial & Non Financial) :

- Approval on PO and Invoices based on designation mentioned in finance entitlement grid

- Sign off on new system developments in conjunction with Policy Service Operations vertical head

Key Performance - Policy Service process simplification (As per project plan)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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