Process Manager - Financial Planning & Analysis & R2R - BPO/KPO - CA

Responsibilities :

1. Service Delivery:

- Act as a custodian and process owner for the Record to Report and FP&A for their respective region

- Ensure adherence to approved budget and reporting timelines for one's region/processes

- Guide the team leads on the exception handling and issue resolution that are not resolved at Team lead level

- Manage escalations from Team Leads

- Be an expert on the subject matter including the compliance requirements pertaining to one's process area/cluster to enable the desired business outcomes

- Ensure timely and accurate responses to audit queries and information requests

- Create a robust system for escalation handling and ensure all policies, procedures are followed

- Monitor and report KPI for their region/processes

2. People Management :

- Ensure balanced allocation of work among the Team Leads

- Create training plan for the team

- Ensure continuous development and training of staff including attrition management

3. Operational Excellence :

- Prepare business case for the initiatives related to operational excellence

- Participate in the socializing and sign off of the initiatives

- Define the success measures

- Evaluate the post implementation impact and own the business desired business outcomes



Level of Autonomy :

- Operate under direct supervision and guidance of the Record to report and FP&A Tower Head

Typical challenges :

1. Work environment :

- Work in a rapidly changing environment

- Work in international environment with operational challenges across different time zone / Countries / departments

- Decisions related to global processes, approval of local deviations, system changes

2. Work content :

- Ensure support and sponsorship for transformational or improvement projects by building strong stakeholder relationships in a highly changing environment and by sharing actionable insights from process performance analysis, best practices and benchmarks.

3. Meeting SLAs :

- Ensure that agreed SLAs are met through timely delivery, since GBS is at a nascent stage

Job Requirements :

- Experience in working and leading in a rapidly changing environment

- Experience in managing people and GBS operations and experience in manufacturing industry (petrochemical preferred)

- CA with over 9-15 years of experience

- Minimum 6 years of managerial experience with 6+ years- experience in Record to Report and FP&A

- Experience in interfacing with business customers while defining R2R, FP&A service requirements

- Experience in R2R, FP&A process improvement and root cause analysis

- Experience in a senior reporting & accounting or business control role at BU or Shared Service Center (GBS), with exposure to relevant enabling technology and ERP systems (S4 HANA preferred)

- Customer service mindset with excellent customer service skills

- Ability to build relationships across the organization and geographic regions