Process Manager - Financial Control - CA - Finance Shared Services Center

Key Priorities:

Service Delivery:

- Manage service delivery and meet customer requirements as per agreed SLAs.

- Should ensure Customer satisfaction & Operational excellence

- Function as point of escalation for all delivery issues

- Build and manage excellent business relationships with internal/external customer groups, peers and senior management

- Ensure training & developmental plan for all the team members

- Ensure ‘zero liability’ delivery through robust process controls

- Work with Risk Management team for audit and compliance

- Participate in Operations Reviews with senior management

Transitions (In collaboration with the Project Management Office):

- Evaluation and prioritization of business processes for offshore service delivery

- Establishing an Utility based operating model to deliver best in class in scope services

- Interface with client teams to evolve a suitable transition approach

- Oversee knowledge transfer

- Manage the relationship with the client business heads

Transformation:

- Innovate and Improvise on processes with hard targets for process improvements

- Evaluate process changes feasibility and work closely with the client to implement changes

- Driving Quality initiatives including Kaizen, Lean, Six Sigma etc.

- Work with the PMO for generation, evaluation and implementation of big ticket ideas

- Main Focus / Purpose of Role: Finance and Accounts Service delivery management with a focus on enhancing process and control effectiveness, client satisfaction score and overall delivery efficiency

- Conceptualizing and implementing business plans in tandem with the vision of the business unit and the organization.

Education: Qualified Chartered Accountant

- Preferably 5-7 years of post qualification experience

- Managing diverse teams in a shared services centre set-up, especially in the General Ledger area. Exposure in transitions, understanding business faced SLAs is a must.

Reporting Line: Director - FSSC