Process Lead/Process Manager - Global Accounts Payable Process

Roles and responsibilities :

- Accountable for service delivery of Global Accounts payable process, which includes invoice management, query management, payments, and month-end close

- Ensure team maintains the highest level quality of process delivery and all KPIs are met and exceeded

- Partner with Various stakeholders and Function to provide inputs and implement proposed improvements

- Establish and implement process control, governance risks, and compliance testing

- Ensure process is always documented and harmonized in collaboration with peers and stakeholders

- Enforce transaction procedures and policies to ensure adherence to guidelines

- Partner in developing an annual review of procedures

- Develop and implement strategies to reduce or mitigate risks associated with accounts payable

- Initiate and lead in process improvements or system enhancement to simplified existing processes to achieve cost savings and efficiencies

- Work with business management and other business units to design and develop systems to support current and future business requirements

- Identify processes best practices in managing payables for new implementations

People Management :

- Lead team members - defining resource planning, team members' role, scope, recruitment, performance evaluation and feedback, training and development planning, engagement, and retention efforts to ensure stable team support

- Take ownership over timely delivery and high-quality services by leveraging team resources while ensuring sustainable results

- Promote individual growth by ascertaining and communicating performance expectations, providing timely feedback on work performance, and sharing potential career development pathways

- Identify development needs and providing development opportunities to support the development and performance of team members to achieve business results

- Establish and organize functional onboarding and training programs for existing and new team members

- Cultivate a culture of respect and teamwork spirit in which all team members can work together and be respected regardless of their differences. Ensure the team is motivated to improve both individual and team contributions

- Maintain and build a relationship with internal and external stakeholders/vendors and any other third parties

- Initiate and lead internal projects and process initiatives

Stakeholders Management and Project Management :

- Actively collaborate and communicate with the external service provider and internal customers to ensure that customer deliveries are being met or exceeded

- Partner with other business units, transformation team, or functions to elevate business results beyond expectations

- Actively engage with internal customers and gather suggestions or feedback for continuous improvement opportunities

- Manage migration projects and work according to project timelines to ensure internal customers' expectations

- Partner with the project team in managing resources required and apply necessary changes to organizational design and span of control as needed