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Shilpy Sinha

Delivery Leader at Rinalytics Advisors

Last Login: 17 November 2016

Job Views:  
1478
Applications:  1
Recruiter’s Activity:  0

Posted in

BPO

Job Code

61703

Process Improvement & Program Manager

5 - 10 Years.Mumbai
Posted 11 years ago
Posted 11 years ago

Process Improvement & Program Manager (US Shift)

Job Description:

- Process and Productivity Improvement: Responsible for driving quality initiatives and productivity enhancement programs across the site/account.

- Cost Savings: Lead projects to improve the processes using the DMAIC & Lean methodology resulting in substantial financial benefits and Timeliness/Accuracy improvements.

- Process Workout’s: Bring about improvements in processes by conducting Rapid Improvement Events and Process Workouts. Responsible for mapping all processes of the site/account.

- Training: Conduct Lean, yellow belt training

- Risk Mitigation: Conduct Root Cause Analysis including the 5 Why Technique to identify risk items and explore possible mitigation.

- Mentoring: Support the green belts and mentor them on the lean sigma methodology

Qualifications/ Skills Sets required:

- Graduation with min 5+ years of experience and atleast 2yrs in the BB role

- Certified Black Belt currently playing the role of a black belt.

- Expert level skills in Excel along with good experience in using Minitab and moderate experience in MS Visio, MS Project, Access.

- Demonstrate a high level of analytical and problem solving skills and an interest in using these skills to improve processes.

If interested kindly share your profile at shilpy@isearchglobal.com

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Posted By

user_img

Shilpy Sinha

Delivery Leader at Rinalytics Advisors

Last Login: 17 November 2016

Job Views:  
1478
Applications:  1
Recruiter’s Activity:  0

Posted in

BPO

Job Code

61703

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