Process Excellence Role - Mortgage

Designation : Process Excellence-Mortgage (5-10years)

Location : Gurgaon

Your Future Employer is a global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries.

Roles & Responsibilities :

- Create and Drive Process Excellence Transformation Roadmap & Projects

- Help Client Organizations realize business objectives by driving Process Improvements,

- End to End Transformations, RPA, Analytics and other levers.

- Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts.

- Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.

- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.

- Drive contractual productivity, gap assessment, and work with Account leaders to address.

- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation

- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization

- Drive VOC actionable across the team and maintain / improve scores.

- Contribute and present in client/customer reviews/meetings.

- Creating various approaches, negotiating and fostering relationships with internal and external partners

- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives

- Complex change management through collaborating and influencing

Skills/experience required :

- Lean Six Sigma Black Belt certification preferred but not mandatory.

- Exposure to Robotic Process Automation (RPA) in BPO/ITES environment

- Business acumen and strong result orientation

- Excellent communication and project management skills

- Ability to create powerful presentations, business cases and white papers

- Very resilient and lateral thinking capability

- Strong stake holder and relationship management skills and dealing with senior executives

- Previous experience in leading transformation projects

- Highly self-motivated, proactive and eager to develop new capabilities in evolving role.

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.