Process Excellence Role - FinTech

Responsibilities:

- Develop, oversee and help implement new and existing programs and projects which create short-term and long-term value for the company

- Be responsible for implementing change, reviewing the effectiveness and efficiency of the process, performing process audits, and managing the process improvement cycle

- Working as an internal active and influential business strategy consultant to understand and solve the partner and customer's pain point

- Play a major role in enhancements of current business systems to meet changing business needs and priorities

- Taking control of the processes at Business level and creating efficiencies by restructuring process / policy along with automating by liasoning with the product team

we are looking for

- 5+ years of experience, with experience in consulting, E-commerce or high-growth startup preferred

- MBA / Engg. from top tier institutes

- Experience of managing a team will be a plus

- Understanding of lending and/or insurance industry would be a plus

- Ability to work with senior leadership and management teams across business units

- Should be comfortable managing and working with ambiguity and finding solutions from the same

- Ability to get down and dirty on the ground to speak to customers and agents to figure out actual problems and fix them

- Must be able to effectively deal with people at all levels inside and outside of the organization

- Ability to multitask and successfully operate in a fast paced, team environment, along with high business judgement and prioritization

- High Proficiency in MS Excel and basic ability to use SQL is a must