Process Excellence Manager - Accounts Receivables - O2C - Blackbelt - KPO

Process Excellence Manager - Accounts Receivables (o2c)

Job Description :

Business Title : PEX Manager - Process Excellence

Department or Business Unit : Global Service Centre

Supervisory Responsibilities : Yes

Reports to : Site PEX transformation Partner

Cost : 22L

Shift Timings : Night shift

Key Responsibilities :

- Support PEX transformation partner and coaches in conducting Kaizen belt training and post training coaching

- Support the PEX transformation partner on piloting concepts, creating standards and practices Mentors GB for certification & conducts Kaizen Belt training and post training coaching for certification

- Acts as a coach to the Team leaders on the floor

- Conduct employee training to install PEX practices at the front line Carry out PEX engagement initiatives like centre wide Kaizen program

- Manages PEX communication and connects through Promos, Newsletter, PEX Grand prix, PEX day etc.

- Support the GSC in building and sustaining PEX competencies required in the business process through training, coaching and certifications

- Mentors cross function site projects

- Acts as a role model and coach regarding the use of PEX tools, methodology and application in the process

Position Specifications :

- A Black belt certified with overall 6 -10 years with 2 to 3 years of Post BB certification Engineering or Management graduate, preferably with a strong technical background /aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs

- Experience from a similar position in a BPO and manufacturing entity

- Strong coaching and facilitation skills, envisioning and overcoming obstacles while ensuring benefits are realized

- Visionary, innovative and dynamic

- Highly result oriented, ready to take challenges and able to work under pressure

- High analytical / problem-solving skills

Technical Skills :

- Exceptional understanding of the Lean/Six Sigma toolbox Strong interpersonal skills to be able to interact and pilot the stated processes and frameworks

- Ability to coach and develop Team leaders and staff

- Ability to influence without authority Strong facilitation and coaching

- Ability to listen, observe and critically evaluate all parts of what (s)he does

Suganya
7845000170