Process Excellence - Insurance Domain

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes

- Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things.

- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Domain: Insurance

Work Timings: 3 PM to 1 AM

Location: Hyderabad

Designation: Service Delivery Manager one level below DGM

Mandatory: Black Belt Certification from a reputed certifying body/organization (e.g. ASQ/ISI or equivalent) with excellent command in Lean/Six Sigma methodology