Process Excellence Champion - Financial Services

- Responsible for creating, owning and improving industry-leading processes and best practices for delivering customer excellence

- Understand process requirements of each financial offering like bill discounting, business loans, credit cards, etc.

- Prepare detailed process documentation - SOPs, Procedure Manuals etc.

- Closely work with various verticals and ensure standard/common process for same activities.

- Creating UAT plan and conducting UAT on behalf of users

- Define success matrices and ensure data capturing for the same

- Regular reporting and monitoring of success matrices

- Identify process gaps and bridge them with relevant stakeholders

- Create and nurture a culture of innovation and process improvement

- Contributing to the development of industry-leading processes and best practices for delivering customer excellence.

- Innovative thinking

- Analytical mindset and problem-solving approach

- Ability to visualize end to end process with nitty-gritty

- Excellence process documentation skills

- Strong with data analysis and program management

- Strong cross-group collaboration and communication skills

- Must take full ownership and be accountable for the deliverables

- Must be passionate to create something innovative and set industry benchmarks

- 5+ years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain

- Experience in streamlining and automation of inbound and outbound communication channels