ESSENTIAL JOB DUTIES/RESPONSIBILITIES : - Manages the implementation and improvement of initial and continuing patient experience serves as a central point of contact for patient experience inquiries and escalations - Analyzes patient experience key performance indicators (KPI) using a variety of data sources. - Uses performance data to identify strengths, improvement opportunities, and recommend actionable interventions to achieve top decile patient experience performance. - Collaborates with different category Leadership/team to develop action plans to improve customer experience. - Utilizes process design, problem-solving, project management and change management best practices to identify, design and deliver a patient experience - Resolves initiative issues, risks, and obstacles through the appropriate use of project management tools and methods. - Ensures alignment of organization-wide processes, policies, programs, structures, interactions and systems with our strategic objectives, mission, values, behavior competencies, and patient promise. - Measures the impact of patient experience initiatives from pre- to post-discharge, complaints/compliments, referrals, disenrollments, hospital bed days, wait times, efficiencies, etc KNOWLEDGE, SKILLS, AND ABILITIES :&nbsp; - High business acumen and acuity. - Excellent ability to influence peers and leaders without formal reporting relationships/authority. - Proficient in strategy development, analytics and large-scale organizational change. - Exceptional process design, problem-solving, project management and change management skills - Advanced ability to effectively manage demand, manage expectations and deliver multiple, overlapping projects - Understanding of and commitment to the - agile- approach to initiative design, pilot, implementation and continuous improvement - Demonstrated knowledge of patient experience processes and service excellence strategies. High degree of objectivity skills - Exceptional written and interpersonal communication skills. - Strong desire and willingness to provide both consultative/advisory support and hands-on execution - Strong process and meeting facilitation skills. Strong interpersonal and leadership skills to build credibility as a "peer- across all levels - Ability to structure ambiguous problems, think creatively, generate and test hypotheses EDUCATION AND EXPERIENCE CRITERIA : - Bachelors/MBA degree from a premier institute like - ISB/IIT's.IIM's etc. - A minimum of 4 years experience in patient experience leadership roles, management consulting, health care provider relations and/or health insurance patient services - Pristyn Care is a Series-B Sequoia funded Healthcare Startup. Founded by a team of Ex-Max &amp; Medanta Doctors &amp; Ex-UrbanClap, Mobikwik folks, we are disrupting the surgical ecosystem. In 5 years, we aim to be the largest distributed (full stack) surgery platform in India. - A team of ~450+ today with folks from pedigree backgrounds, we are looking to bring onboard teammates who can bring in the hustle and problem-solving attitude to help build Pristyn into a formidable company. - Pristyn Care is focused on building a healthcare ecosystem delivering surgical care, hospital admission, doctor's consultation, pre and post-surgical follow-ups, reimbursements, and hassle-free insurance claims. The platform's "care buddies" assist patients through their surgical journey. - We built an asset-light healthcare ecosystem of 70+ clinics and 250+ partner hospitals across 16 cities. The platform claims to have over 70 in-house super-specialty surgeons with expertise in general surgery, ENT, urology, gynecology, vascular, and cosmetic surgeries. - Procedures are performed using advanced laser and laparoscopic techniques; the company claims to have successfully performed 10,000+ surgeries till date. - Read more at: https://yourstory.com/2019/12/funding-alert-pristyn-care-series-b-sequoia-greenoaks-hummingbird - Read more at: https://tech.economictimes.indiatimes.com/news/startups/pristyn-care-raises-4m-series-a-funding-led-by-sequoia-india/69630106 - Read more at: https://www.linkedin.com/pulse/linkedin-top-startups-2019-25-hottest-indian-work-now-linkedin/

Gurgaon/Gurugram

 Pristyn Care - Head - Customer Experience - ISB/IIT/IIM 

 Pristyn Care - Head - Customer Experience - ISB/IIT/IIM  ,Job Description for  Pristyn Care - Head - Customer Experience - ISB/IIT/IIM  in Pristyncare in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for  Pristyn Care - Head - Customer Experience - ISB/IIT/IIM  in Pristyncare in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!