Principle - Product Operations

Position: Product operations

Experience: 5-10 Years

Location: Bangalore (HSR/Koramangala)

Note: WFO (not initiated yet)

Mandatory: We are looking candidates from tier 1 colleges and companies

Roles & Responsibilities:-

- The Principal of Product Operations will be responsible for overseeing the product operations for the entire Loop product portfolio as well as driving key initiatives. This role will focus on rolling out processes, collaborating on major initiatives that go outside the group, and driving the telemetry and product intelligence dashboards. The role will work cross-functionally across the teams of PM, Engineering, UX, CTO office, Marketing, Customers, Sales as well as the Executive Staff.

The Product Operations person will:

- Drive key initiatives for the Product Management team and initiatives that go across multiple teams

- Setup, maintain, and analyze key dashboards for the PM team to track and report out on user behaviour, feature usage, product adoption, and product metrics

- Own the product adoption and growth of the SaaS offerings and work with cross functional teams to develop initiatives to scale the product adoption

- Drive organizational process improvements with the insights gained from the metrics

- Work with product management leadership to continuously improve data driven decision making processes

- Build and deliver reports for key organizational ops reviews and ensure the product metrics stay relevant and current.

- Track and ensure accurate reporting on the KPIs and the corresponding OKRs

- Plan and organize user interviews and other market research

- Overseeing quality assurance checks on new features

- Developing business processes to streamline product development

- Managing tools (for roadmapping, prototyping, etc.) that the product team uses

- Working closely with support and sales to improve the customer experience

What you will need to bring to table?

- 5+ years of experience designing and shipping products as part of across-functional product team or product operations lead

- BA/BS degree or equivalent

- Strong background in product management and operational processes

- Strong communication skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

- Knowledge of UX, Engineering, QE/QA, and business operations processes

- Experience of enterprise SaaS products is desired

- Knowledge of SaaS tools for user and usage monitoring

- Experience rolling out process changes across multiple functional areas