Principal Solution Architect - IT/Saas

Principal Solution Architect

- Delivers domain expertise for the clients on assigned projects.

- Wins new business by developing POC's and Pilots and presenting solutions directly to clients.

- Be potentially named to several, either local or offshore, customers potentially

- Work with the other Customer Engagement and Delivery matrix resources to ensure proper technical guidance, project management and functional support

- Collaborate as needed with Product Management, Engineering, Sales, Sales Engineering, and Professional Services teams

- Help clients troubleshoot the implementation of the client product within their systems

- Identify, document, triage, and track issues to ensure resolution

- Work with Product Management and Support as necessary when a scoped implementation or product feature cannot be implemented or does not meet the client's needs

- Apply industry/domain/technology expertise to client implementations

- Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

- Leads high performing teams for client projects.