Principal/Senior Product Manager - Customer Experience - eCommerce

The role requires you to have a strong mobile bias and build delivery product and features that will make the delivery experience best on Mobile.

A Customer Experience Product Manager is

- Customer centric

- A visionary

- An experience business manager

- Enthusiastic about solving complex problems

- Comfortable operating in fast paced environment

- A Data based decision maker

A Customer Experience Product Manager works closely with but is distinct from a

- Software development manager

- Technical Product Manager

- Program manager

- UX Designer

The position is located in Bangalore, India, and reports into the international retail team's product management group.

Basic Qualifications

Must-have experience/criteria for role:

Proven track record of customer obsession.

Demonstrated ability to think both strategically and tactically.

Ability to prioritize in an ambiguous environment.

Demonstrated ability to formulate data-driven decisions that lead to results.

Demonstrated ability to conceptualize, manage, and prioritize projects.

Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Ability to work with technology teams and operations teams

An MBA or Masters in Marketing or Strategy.

Preferred Qualifications

Ideal candidate profile

The Customer Experience PM is a passionate customer advocate and has a deep understanding of the importance of the customer experience for company's site. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities specially on Mobile. He or she will work with many different parts of the organization, and as such, will need to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer products company. This leader will be known for thinking big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an inspirational people influencer.