Principal Consultant - Customer Consulting - Big4 - IIM/XLRI

Work experience areas:

Critical must-haves:

- Market sizing and market entry strategy

- Design of Customer Experience/ Customer Service design

- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes

- Contact (Call) center design, conversion rate & process improvement

- Business casing / business modeling experience

- Multi-channel management, retail store operations management

- Sales uplift / revenue growth

- If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves:

- Experience with startups / front office technologies / payment solutions

- Digital Marketing improvement

- Loyalty program design and roll out

- Marketing RoI improvement

Core skills & behaviors:

- Strong analytical and problem solving capability

- Excellent communication skills - verbal, written, leadership communication

- Strong PPT and Excel skills

- Team leadership - past experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)

- Interacting and effectively managing senior client stakeholders

- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude

Preferably Mumbai based - or willing to relocate to Mumbai on own