Principal Analyst - Process Improvement - BPO

Title : Principal Analyst - Process Improvement

Location : Sohna Road, Gurgaon

Timing : 12 pm to 9 pm

Reporting to : Project Manager

Reportees : None

Job Purpose :

- The Principal Analyst will work with GBS members, Business Partners, and Customers to assess, execute, and monitor project transformation efforts to deliver improved service delivery capability and efficiency by 80%

- Delivering project results and deliverables on-time, on-budget through effective risk and project management, and by motivating and influencing others

Project Type :

Primary : Lean/Kaizen,

Secondary : System implementations and Compliance projects

Project Scale : Generally global large-scale, cross-functional projects and likely to work on more than one project at a time.

- 10% - Influencing and creating the Value Improvement strategy for our end-to-end and global management processes

- 10% - Mentoring and coaching others by serving as a Functional Expert on Lean and Project Management Methodology

Note : This role does not entail managing any direct reports or working directly with building or making product on the shop floor

Key responsibilities :

Program/Project Management and Execution :

- Facilitate global Kaizens to identify and prioritize improvements and then manage the initiatives to deliver improved end-to-end process productivity

- Lead mid-sized to large scale complex cross-functional and international full life cycle implementation project teams.

- Develop and execute well-structured work plans, facilitate project and governance meetings, and use Lean, Project Management, and system implementation tools/methodologies

- Lead, oversee and influence others, especially to deliver projects on-time, on-budget, and to achieve/exceed the project goals

- Handle project risks and challenges effectively in a self-directed manner.

- Facilitate the successful implementation of project recommendations

- Create solid business cases and selling messages to articulate the value proposition to advocate for and support the change Lean

- Analyze root cause problems and processes by process mapping, assessing as-is metrics, quantifying project findings, bench-marking performance, and synthesizing results.

- Recommend and implement methods to sustain improvements through metric and control monitoring.

- Make continuous improvement recommendations and present project conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and bench-marking performance across end-to-end business processes

- Work with businesses and other shared service leaders to proactively identify, prioritize, facilitate and lead operational improvement initiatives

Leadership :

- Motivate, mentor and teach others the principles and tools of Lean and Project Management with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement throughout organization

- Ability to manage and inspire a cross-functional global team

- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with with Directors, Vice Presidents, and Business owners

- Seek to focus on increasing service capability offered by the shared services organization and other areas of the business working as a team member and Lean expert on larger projects which improve global delivery capabilities

Minimum Education and Experience (or Equivalent) :

- Bachelor's Degree (Technical or Business). Master's degree preferred.

- 5+ years of experience working and leading project initiatives; preferably in a consulting capacity.

- 2-3 years of experience improving the Account to Report process. Prior experience working in an accounting position or accounting certification preferred.

- Prior experience leading and facilitating global in-person and virtual Kaizens in an office/transactional environment to identify and prioritize improvements and then manage the initiatives to deliver improved end-to-end process productivity

- Prior experience leading cross-functional projects with comfort managing and working with teams both in-person and remotely.

- 5+ years of business experience using a full life-cycle project management methodology

- Functional knowledge of a major shared services business process (prior experience preferred) - e.g. procure-to-pay, customer-to-cash, account-to-report, global reporting, master data management.

Qualifications :

Core Skills :

- Superior problem solving skills, critical thinking skills, leadership qualities, executive influencing skills, communication and consulting skills, team/interpersonal skills, and strong Finance and Operations background, ability to quickly learn and assertively engage with resources at all levels within the organization, global awareness and sensitive to multiple cultures.

Lean Experience :

- Kaizen facilitation and execution (minimum of 1 year with experience conducting in an office/ transactional environment), process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives. Green or Black Belt preferred.

Project and Change Management Experience :

- Project planning, change management, business case development and experience using change management and system implementation methodologies. Prior experience leading systems implementation projects through the full life-cycle preferred.

Systems Experience :

- Experience partnering with the Information Systems department and managing system implementation projects, SAP, Shared Services systems (e.g. Concur, VIM, Trintech, GetPaid), Understanding of workflow tools, MS Office (Excel, PowerPoint, MS Project, Visio).

Shared Services Experience :

- Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred).

PC literacy : ability to quickly learn and productively use new software applications.

Language : Fluent in English.

Travel : Ability to travel 10%,primarily to company's sites throughout Asia, secondary our global sites in US, Netherlands, Poland and as needed to our customer locations.