Primary/Secondary Research

Primary /Secondary Research role with a Leading MNC.

Role: Manager

Location: Bangalore

Experience: 8-11 years

Key responsibilities of the role include:

- Independently capable of developing plans to improve efficiency & reduce cost in an enterprise

- Ability to work in an unstructured environment and synthesis disparate data source into meaningful analysis

- An eye for detail & ability to understand & interpret trends from social, behavioral & attitudinal aspects of interactions

- Ability to understand potential data sources of interactions & the ability to work with a mixture of structured & unstructured data

- Ability to tie in the data analysis to support data driven decision making from a customer service perspective

- Has an understanding of Customer Service metrics & standard contact center reporting platforms

- The Manager has the responsibility to lead the practice & will be responsible to support sales, solution, deliver & manage all aspects of successful project delivery such as financial tracking & reporting, project resourcing, quality of deliverables and client & client team interactions management.

Requirements:

- 8+ years’ experience in a research & analysis roles

- 2+ years of providing business consulting in a management consulting or a non-consulting firm

- Post Graduate Degree mandatory

- Exposure to a multicultural environment is a must

Key Competencies and Characteristics:

- Experience in Primary & Secondary consumer research

- Experience in analysis & interpretation of consumer data

- Experience with designing and implementing scorecards & reporting

- Root cause analysis & diagnostics of Service Operations

- Ability to analyze large amounts of data from multiple sources & familiar with data structures

- Familiarity with data methodologies such as Big Data, Hadoop, Greenplum, very large data from various Customer Service & Operational activities in the Customer Service function

Contact at leena.n@asterioninc.com