Presales Lead - Manufacturing Industry Vertical - BPO/KPO

JD

Purpose/Essence of the role:

The Solution Design role (SD) plays a critical role in driving revenue growth for Manufacturing industry vertical. This role encompasses of following things

I. Brings the industry domain relevance in all pursuits and business conversations with the client organizations

II. Has deep industry knowledge to identify opportunities, white spaces existing in the industry.

III. Interprets and translates business requirements into solutions that can be taken to the market

IV. Acts as a brand ambassador for the vertical and helps establishing brand in the outsourcing industry.

V. Operates as a single point of contact for the customer facing groups within the organization and liaises with multiple teams within the organization

VI. Analyze different segments of service markets, collate & synthesize market intelligence reports, drive thought papers & convert them to service offering, drive continuous improvement.

Responsibilities

1. Solution Design : Demonstrate thorough understanding of the industry and client's business and diagnose the challenges, risks and requirements to further translate them into optimal solution

- Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processes

- Develop industry based solutions & collaborate with domains (Finance & Accounting, Sourcing & Procurement, Human Resources services etc. ) to create industry specific service offerings

2. Commercial Constructs: Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements

- Clearly define the model and inputs required to create commercial construct based on the identified needs of the client; quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services.

3. Pre-Sales Activities :

- Managing and Anchoring of client requests (RFP/RFI) and liaising with internal stakeholders and providing Industry expertise and Point of View

- Collaborating as a key member of the solution team supporting sales teams to represent the solution offering to the client and other internal teams

- Strategizing client visits/workshops- Identifying right stakeholders, drive convergence between multiple teams, preparing collateral